Service Blueprint: From Manual Chaos to Digital Excellence
A company-wide 2024–2028 digital strategy to replace Excel-based workflows and repetitive manual work with automated, version-controlled tools — across every department.
UX Designer, Innovation Team
2024-01-01
The Enemy: Excel and Repetitive Work
Every department had the same problem, just a different spreadsheet. Engineers emailed calculation files and lost track of versions. Finance re-keyed invoice data across multiple systems. HR updated the same staff record in four places after every hire.
Smart people doing repetitive work — because no one had built a better path yet.
Two Pillars
As part of the innovation team, we are driving a 2024–2028 digital strategy across the whole company.
Performance — Automate the Repetitive
Finance, HR, Marketing, Project Management, QHSE, Engineering — every department had manual steps that repeated on a cycle. The approach: map the workflow, find what's repetitive, then automate it or replace the broken tool.
We connected systems the company already owned — MS 365, Deltek Vantagepoint, eFormity — so data moves automatically instead of being re-entered by hand. For engineering, we replaced personal Excel files with web apps: same calculation logic, but version-controlled and accessible to every team.
Less admin, fewer errors, more time on actual work.
Innovation — Anyone Can Build a Product
The second pillar turns ideas into tools — bottom-up.
Anyone in the company can submit an idea. The innovation team shapes it into a real product, from concept to launch. The ideas come from the people closest to the problem; we give them a structured path.
Ideation
- Open to everyone
- No filter on who submits
Business Definition
- Who is it for?
- What's the ROI?
- Does it fit company direction?
Plan & Build
- Research, design, prototype
- Validate, then implement
Launch
- Staged rollout
- User onboarding
Monitoring
- Track adoption
- Measure impact
- Iterate
Ideation
- Open to everyone
- No filter on who submits
Business Definition
- Who is it for?
- What's the ROI?
- Does it fit company direction?
Plan & Build
- Research, design, prototype
- Validate, then implement
Launch
- Staged rollout
- User onboarding
Monitoring
- Track adoption
- Measure impact
- Iterate
Example projects initiated by colleagues:
| Tool | Origin |
|---|---|
| EER / PUE Calculator | Engineers copy-pasting Excel files across projects |
| Shaft Sizing Tool | Manual lookup from reference tables every time |
| ESG Compliance Roadmap | Quarterly spreadsheet updated by hand |
| Project Health Monitor | Monthly report compiled manually from ERP exports |
| Cost Engineering Reports | Full-day report prep per project |

Digitalisation stops being an IT project the moment the whole company participates in it.
